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Terms and Conditions of Sale

1. General

In these conditions of sale:
The company means G2G Limited
Correspondence address: G2G Ltd., 2 Woodberry Grove, London, N12 0DR
The customer means any person contracting with the company for the supply of products or services
Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly
These conditions may only be modified by a variation in writing signed on behalf of the company by a Director

Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Supply of Products

Products are sold under the express understanding that: contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis. 

All orders are subject to acceptance and availability. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Some products may show some colour variations. All sizes quoted are approximate.
 The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery.
If the customer is dissatisfied with the product then it must be returned to the company within 14 working days after the complaint has been logged. A refund will then be made for the original purchase price. 
All prices quoted by the company for the sale of composer and other products do not include the cost of delivery unless otherwise stated. Delivery costs can be calculated at the first stage of the checkout process.
Customers are required to pay by credit card/debit card at the time of ordering. 
Prices quoted are all-inclusive & delivered unless otherwise stated. 

 

3. Delivery

The company will make every effort to deliver on the agreed date, but if for any reason the company is unable to deliver then there will be no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. 

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery. 

The company will not accept any liability for damages to property caused during delivery. 

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large and small vehicles and it is the customer’s responsibility to inform the company if there may be an access problem. 

The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. 

This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation. 

For DLC products
This voucher code is issued by Sony Network Entertainment Europe Limited and is redeemable only against the issuer by users holding a Sony EntertainmentNetwork (SEN) account (previously known as a PlayStation®Network account) registered in the United Kingdom. Users must be aged 7 or over and require parental consent if under 18. 

SEN accounts are subject to the PlayStation™Network (PSN) Terms of Service. 

Certain content/services obtainable via voucher code (whether as part of a subscription or otherwise) may have, in addition to those contained in the Software Usage Terms, specific additional restrictions, such as age ratings and usage rights. Children may not be able to access content/services rated higher than their age. PlayStation®Plus content/services vary by subscriber age, online features of specific games may be withdrawn on reasonable notice - eu.playstation.com/gameservers, and service availability is not guaranteed. Online multiplayer functionality on PlayStation®4 (where applicable to the relevant content/services) is only available to users with a current paid-for PlayStation®Plus subscription. PlayStation®Plus subscriptions are designed to automatically renew at the end of the subscription period for successive renewal terms. You agree that the renewal fee will be deducted from your PSN wallet. If you do not have sufficient funds in your PSN wallet, the required balance will be charged to the payment card registered to your SEN account (if any) unless you turn off [automatic funding]. You can turn off the auto renewal at any time, and your subscription will expire at the end of its term.Wallet top ups are redeemable only by SEN master account holders aged 18 or over to fund a PSN wallet. 

PSN wallet funds can be used to pay for PlayStation™Video and PlayStation™Music* services and items and services in PlayStation®Store. 

A PlayStation®3, PSP® (PlayStation®Portable), PlayStation®Vita, PlayStation®4 system, or other compatible Sony System is required as well as broadband, Wi-Fi or 3G internet connection (depending on your Sony System). User is responsible for internet connection fees. 

This voucher code is not redeemable for cash and cannot be resold or otherwise exchanged. It will not be replaced if lost, stolen, or otherwise used without your permission and is valid for one time use only. It expires 12 months from date of purchase. 

Full terms apply, see eu.playstation.com/legal * Access to PlayStation™Music requires a valid payment method to be registered with the SEN Master Account. 

 

 

4. Order Amendments

Any order amendments must be made before goods are despatched, despatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment 
confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch.

This policy does not affect your statutory rights. 

 

5. Recycling 

As a responsible retailer G2G Limited is committed to complying with the Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") and our environmental responsibilities by promoting the collection and recycling of electrical waste. We offer free take back of any small electronic goods when you are purchasing a new one - contact our Customer Services for further details. Small electronic goods are classified as any electronic goods measuring less than 25cm in size, e.g. headphones, memory cards, etc.

Details of the WEEE Directive in full are as follows:

The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").

As of 1st April 2007 all producers of electrical and electronic items are required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.

As a retailer of electrical goods, G2G Limited is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. In line with this service, G2G Limited provide a free take back service on EEE to all customers who make a "like for like" purchase via our direct store www.Go2Games.com.

Provided that within 28 days of a purchase of EEE from www.go2games.com a customer posts in an old item of EEE to our PO Box address AND provides a valid receipt of the new EEE purchased from www.go2games.com, then www.go2games.com will accept the old item and handle the recycling free of charge. Please find our PO Box address sticker ready for your use on the foot of your invoice. In offering this recycling service, we WILL NOT be able to reimburse the cost of returned EEE for recycling. Any costs incurred in the postage of the old EEE are the responsibility of the customer. If you prefer to dispose of the item personally, please contact Go2Games customer services who will be able to advise of your nearest available recycling options.

G2G Limited does not offer a home collection service.

 

6. Klarna 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.