- Any software may be returned for refund or exchange within 30 days of the despatch date, providing that the seal remains unbroken on the software.
- Faulty software where the seal has been broken may be returned up to 3 months after the despatch date.
- Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the despatch date. Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return. Please be aware any return in which the product seal has been broken may be subject to a restocking fee up to 20%.
- Faulty hardware may be returned for a like-for-like exchange up to 12 months after the despatch date.
- This does not affect your statutory rights.
Please note that returns can be made to over returns centre at:
G2G Limited, PO Box 2069, London CR90 9NF
We advise requesting a proof of postage when returning any item to us, for your own records and insurance should anything happen to the product while in the care of Royal Mail. When returning an item, please be sure to include a copy of your invoice or your order number with your item, so that we are able to easily identify your order and minimise any delays in the returns process.
* Before returning any item, please ensure it meets our return requirements as outlined above. Any item returned that does not meet our return requirements will be returned at the expense of sender.